Booking Terms and Conditions
Please read these Booking Terms and Conditions below before using or obtaining any materials, information, or products through this site.
These Booking Terms and conditions (“the Terms”) govern all bookings made to “Dawn Travels” a company incorporated under the laws of the country, through its online booking system www.dawntravelsonline.com or by e-mail/fax. The Terms supersede any documentation(s) unless otherwise agreed in writing and signed.
Making a Booking and Confirmation process
Reservations for F.I.T. hotels can be made through Dawn Travels only. Other correspondences which may not be expressed through the system such as complaints, special requests, and complicated operational issues can be sent by e-mail/fax. Please send all e-mail/fax requests directly to below contacts.
Dawn Travels
Lonsdale House, Suite 112, 52 Blucher Street, Birmingham, B1 1QU
Email: dtl@dawntravels.co.uk Tel: 00441216677017
Working hours of Dawn Travels: Monday to Thursday – 9:00am to 5.00pm excluding weekends and national holidays in the country.
Please provide the following information when creating a booking:
– Cities and Hotel name- Check in and check out date- Room type- Traveller’s name in full- Traveller’s country of residence- Children’s ages if any- Any additional remarks relating to the booking (such as non-smoking room, late arrival etc.)
A Booking code will be generated automatically by Dawn Travels online system, this confirms acceptance of the reservation request or a booking confirmation.
Hotels shown with ‘Available’ means the room(s) that you want to book is/are available. There may be occasions that during the booking process, the status from ‘Available’ becomes a ‘Request’. This may be due to other travellers booking at the same time or bookings for event/fair periods. All bookings are subject to availability at the time of reservation.
You can still submit bookings for Hotels shown as ‘Request’ and we will respond to you on booking status within 24 working hours. Please note the response can be delayed during weekends, public holidays or event/fair periods.
Any enquiries and messages received after Dawn Travels working hours are not actioned until the next business day.
Additional remarks are request basis only and cannot be guaranteed by Dawn Travels unless stated in the booking details by Dawn Travels.
Price and Currency
The prices shown for the TOTAL STAY in GBP, EUR and USD and include local taxes, service charges. For the bookings requested for more than 1 night, the price of each night may differ and Dawn Travels do not offer any average price per night.
Dawn Travels reserves the right to amend any prices on Dawn Travels website at any time without prior notice due to fluctuations in currency exchange rates or government taxes.
All prices are valid for the leisure market only. Corporate traveller who has separate contract with the hotel and the traveller who needs accommodation to attend any event/fair also must inform Dawn Travels to check. Dawn Travels will not accept responsibility for any booking if it transpires that a traveller is not traveling for leisure purpose. Hotels may refuse to honour Dawn Travels contract price and charge higher price to individual traveller direct or transfer traveller to an alternative hotel.
Occasionally bookings may be confirmed at the different price from the shown in Dawn Travels website due to the availability situation of hotels. The prices on the booking confirmation always supersede any prices published by Dawn Travels.
All hotel prices include local taxes and service charges except some USA hotels which may have extra charges like city/resort fee or energy charge fee. Such hotels may require direct payment by the traveller at the hotel upon check in.
In rare situation, some room prices shown on the Dawn Travels website may differ due to nationality. Please make sure to input traveller’s passport nationality or country of residence in the booking form. We may contact you should hotel advises us of the difference in prices or availability.
Pricing in Dawn Travels website
Dawn Travels provides you the price in country (“the Agent Net”).The Agent Net is strictly confidential and should never be disclosed to any third party.You may decide the prices to be provided to traveller (“the Agent Selling”) under your sole discretion and responsibility.
Dawn Travels does not take any responsibility on the Agent Mark-up and the Agent Selling to be decided by you.
General Information about Price
Booking made with the intention simply to hold space in the hope of future sales is not permitted. Dawn Travels has the right to cancel any and all bookings when they appear to us to have been made for this purpose and inform you by the email address registered.
Booking must be made at least full name of the traveller for each room. Dawn Travels has the right to cancel any and all bookings made with fictitious name for you to hold space. Some hotels may have floating rack rates that change daily due the special price on the day or the promotion by the hotel. We will not accept any requests for a refund on the basis that our selling price was close to or above the rack rate.
Dawn Travels shall not accept any dispute caused by the Dawn Travels contract prices disclosed by hotel staff by mistake.
Group Bookings
The prices shown in Dawn Travels website are for the FIT traveller only and cannot be used to reserve group reservation (more than 5 rooms or 9 persons). Dawn Travels do not accept multiple bookings for the same party in the same hotel as this may be considered a group booking. Dawn Travels will not accept responsibility for any bookings if they transpire a group booking. Hotels may refuse to honour Dawn Travels contract price and charge higher price to individual traveller direct or transfer traveller to an alternative hotel.
Contents
All contents in Dawn Travels website including the star rating, name, location etc. for each hotel are based on the information provided by the suppliers or hotels. Please note in some countries, there is no official system or organization which grades hotel by star category or provides travellers an exact guideline of what each star refers to. This categorization may differ from countries to countries. All contents are published in good faith based on information provided by individual suppliers. Dawn Travels will not be made responsible should any of the information provided is not updated or inaccurate. All contents in Dawn Travels website are for your guidance purpose only and they are subject to amendment without prior notice. Dawn Travels cannot be held liable in any way to you nor to any of the third parties should any of the information be misleading and/or incomplete.
Room Type Description Guideline
This is the guideline for the room types used by Dawn Travels. This is your guidance purpose only and Dawn Travels does not guarantee any of kinds as it is subject to the hotel room facility and occupancy situation at the time of check-in.
| Sleeps | Room Type | Description |
| Sleeps 1 | Single | Contains 1 single bed. |
| Double Single Use | Contains 1 double bed used for 1 person. | |
| Twin Single Use | Contains 2 single beds used for 1 person. | |
| Sleeps 2 | Twin | Contains 2 single beds used for 2 persons. |
| Double | Contains 1 double /queen/king-sized bed for 2 persons. | |
| Sleeps 3 | Triple | Contains 3 single beds used for 3 persons. |
| Triple | Contains 2 single beds/01 double /queen/king-sized bed for 2 persons + one extra bed for 1 person. | |
| Sleeps 4 | Quadruple | Contains either 2 double beds, 4 single beds, or 2 double beds with 2 extra beds. May vary depending on the hotel. Suitable for 4 adults or a family of 4 people. |
There are hotels which do not classify the room type as twin or double room. Therefore if traveller request for room type as twin or double when making a booking, hotels may provide one double bed or two single beds in a room. For triple room, a twin or double room plus an extra bed (or sofa bed or a rollaway bed) may be provided at the hotel. For single room occupancy, there are many hotels which do not provide a single bed in a room but may be a twin or double bedded room instead. For quad room type, there may be hotels which provide two double beds.
Such requests for room type cannot be guaranteed as hotel will provide the room based on hotel occupancy situation at the time of check-in.
You can request a baby cot for an infant (0~2 years old) which is usually free of charge. There will be no breakfast for infant or children under free of charge stay i.e. without supplementary charge. Upon check-in, hotel has the right to determine the supplementary charge for the infant or children stay if the original booking did not indicate the accompanying infants or children.
Room Type Description Guideline for Japanese Hotels
Most of the hotels in Japan do not have triple or quad rooms. Some hotels have either twin or double room and may have other room types not mention here. In some cases, ‘standard’ can mean the general room type appointed by hotel. Therefore, Economy and Studio room types can be expressed as Standard in some hotels. Please note that this is for your guidance purpose only.
| Sleeps | Room Type | Description |
| Sleeps 1 | Single | Contains 1 single bed. |
| Double Single Use | Contains 1 double bed used for 1 person. | |
| Twin Single Use | Contains 2 single beds used for 1 person. | |
| Sleeps 2 | Twin | Contains 2 single beds used for 2 persons. |
| Studio | Contains 1 single bed and1 extra bed. The size of room can be much smaller like a single room. Mostly smaller and cheaper than normal twin room. | |
| Economy | Contains 1 single bed and1 extra bed. The size of room can be much smaller like a single room. Mostly smaller and cheaper than normal twin room. | |
| Double | Contains 1 normal double bed for 2 persons. | |
| Semi Double Bed | The size of room and bed tends to be smaller than the normal double room. Suitable for budget travelers. | |
| Sleeps 3 | Triple | Contains either 1 double with 1 extra bed or 1 twin bed with 1 extra bed. May vary depending on the hotel. Suitable for 3 adults. |
| Sleeps 4 | Quad | Contains either 2 double beds, 4 single beds, or 2 double beds with 2 extra beds. May vary depending on the hotel. Suitable for 4 adults or a family of 4 people. |
| Onsen Hotel | Japanese Style | Specific room type among Onsen hotels. Room with Japanese style, flooring with ‘Tatami’ mats. Contains no bed and sleeps on the floor. |
| Western Style | Specific room type among Onsen hotels. Contains western beds. | |
| Japanese & Western Style | Specific room type among Onsen hotels. Room with Japanese style, flooring with ‘Tatami’ mats. But contains western beds. |
Cancellation / Amendment
Cancellation must be made on Dawn Travels website. Amendment of the booking must be send to designated Dawn Travels e-mail address or fax no. Cancellations or amendments notified to the supplier directly will not be effective and will not be honoured. Cancellation and amendment of booking will be effective and followed up during Dawn Travels working hours only.
Since Dawn Travels does not record the communication over the phone, you must check the update of your booking status on Dawn Travels website for the cancellation or amendment request you have notified to Dawn Travels.
All amendments are subject to availability and require confirmation from Dawn Travels. Once amendment or cancellation is received and acknowledged by Dawn Travels, the previous status of booking will no longer be valid. All bookings during the event/fair periods or bookings with special cancellation deadline which is longer than normal cancellation of 04 working days will be imposed 100% charge on total reservation amount for cancellations or amendments after deadline.
The cancellation deadline for the bookings instantly confirmed within our allotments may be revised after its confirmation. Any change on cancellation policy for confirmed booking or booking on request, Dawn Travels will advise the detail in the remark field in the booking details page or by email.
Normal cancellation and amendment charge for all other periods will apply as below:
– Amendments or Cancellations for all confirmed bookings made before cancellation deadline: No Charges (Except non-refundable fares)- Cancellation deadline: Charge of at least a one-night stay per room booked may be payable.- No-show or cancellation on the check-in day: Charge 100% of the total reservation amount.- Any refund to be made will be by way of credit note to your company and to be offset for the next booking(s) of that re